This email has the following format -

Possible Subject heading: "Service Suspension."

Possible sender address: "BigPond Billing Department [ebilling@bt.com]"

Content:

Dear Customer,

This e-mail has been sent to you by BigPond to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.

If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made.

Regards,
BigPond Billing Department

Under no circumstances should you click on the link. This email is not legitimate.